Procedure to video for maintenance, service and care
Maintenance and care procedures are the pages of a manual people need most and read least. Send us the procedure as a PDF or a link, and we turn it into a short animated video your customers and technicians can follow.
In short
A maintenance procedure is usually done months after the product arrived, by someone who has lost the manual. A short film behind a QR code on the product, or linked from your support page, shows the steps at the moment they're needed.
We make that film from the procedure you already wrote, so the steps, the order and the safety warnings match it exactly.
Procedures that suit a film
- Filter changes: cooker hoods, air purifiers, dehumidifiers, water filters, coffee machines
- Cleaning and descaling: dishwashers, washing machines, espresso machines
- Adjustments: treadmill belt tension, bike brakes and gears, door hinges
- Seasonal care: grills, garden equipment, pools and spas
- Part replacement: batteries, blades, belts, seals
- Service procedures for technicians and dealers
How it works
- Upload the procedure (the manual's maintenance chapter is fine) as a PDF or a link.
- Create a free account; we read your logo and colours from your website.
- Watch a free, watermarked preview within 24 hours.
- Order the full film, then put it where the question starts: a QR code on the product, the support page, the reply your team sends.
Example: descaling a coffee machine
Seven steps become seven scenes: empty the drip tray, fill the tank with descaler to the line, place a jug under the spout, start the descale programme, wait, rinse the tank, run clean water through twice. The caution about which descaler to use appears at step two, where it matters. (Illustrative example.)
What you get
- Every step of the document, animated in the same order, one scene per step
- Up to 60 seconds (Standard) or 90 seconds (Express); longer in 30-second blocks up to 300 seconds
- Your logo and colours, read from your company website, in the style you pick
- Widescreen and vertical versions, captions included
- Voice-over (+$12), music and sound effects as add-ons
- Checked against your order before delivery; one round of changes included with every full film
- No watermark on the full film. It's yours to host on your LMS, intranet, help centre or YouTube
Why this reduces support contacts
"How do I clean / reset / replace …" questions repeat. Showing the answer once, in a film your team can link, is cheaper than writing it again. Our page on reducing support tickets explains how to find the procedures that cause the most contacts and measure the change honestly.
How it works
- 1
Upload your manual
A PDF, or a link to it. One manual is enough to start.
- 2
Free account
Google or email, no password. We read your logo and colours from your website.
- 3
Preview, then the film
A free watermarked preview within 24 hours. Order the full film when you're happy.
Price
Preview
Free
About 30 s, watermarked, one manual per company
Standard
$119excl. VAT
Up to 60 s, within 24 hours
Express
$169excl. VAT
Up to 90 s, first in line
Captions included. Voice-over +$12, Music +$4, Sound effects +$15. Packs from 5 films for $795. All prices are in US dollars and exclude VAT. VAT is added at checkout where it applies; businesses can enter their VAT number.
Full pricingQuestions
What's the difference from an SOP video?+
An SOP video is for your own staff following an internal procedure. A procedure video here is mostly for customers and service partners doing maintenance or care on your product. The film is made the same way.
Do you keep safety warnings?+
Yes, at the step they belong to. We never drop a warning your procedure contains, and we don't add technical advice that isn't in it.
Can one film cover several procedures?+
Keep one film per procedure so people can find the one they need. Each film runs up to 60 seconds (Standard) or 90 seconds (Express).
Where should the film go?+
A QR code on the product or in the manual (our free QR code tool makes one), the product's support page, and your saved support replies.
What does it cost?+
The preview is free. A full film is $119 for a Standard film of up to 60 seconds, delivered within 24 hours, or $169 for an Express film of up to 90 seconds, first in line. Captions are included; voice-over +$12, music +$4, sound effects +$15. Prices exclude VAT.
Sources
See your own manual as a film.
Upload it now. Your free, watermarked preview arrives within 24 hours.
Upload a manual