Procedure to video for maintenance, service and care
Maintenance and care procedures are the pages of a manual people need most and read least. Send us the procedure as a PDF or a link, and we turn it into a short animated video your customers and technicians can follow.
Free preview of your own manual. See pricing
Real films, made from real manuals
Three drawers, then the side frames
Floor halves together, walls up
Stand it up, click the doors on
In short
A maintenance procedure is usually done months after the product arrived, by someone who has lost the manual. A short film behind a QR code on the product, or linked from your support page, shows the steps at the moment they're needed.
We make that film from the procedure you already wrote, so the steps, the order and the safety warnings match it exactly.
Procedures that suit a film
- Filter changes: cooker hoods, air purifiers, dehumidifiers, water filters, coffee machines
- Cleaning and descaling: dishwashers, washing machines, espresso machines
- Adjustments: treadmill belt tension, bike brakes and gears, door hinges
- Seasonal care: grills, garden equipment, pools and spas
- Part replacement: batteries, blades, belts, seals
- Service procedures for technicians and dealers
How it works
- Upload the procedure (the manual's maintenance chapter is fine) as a PDF or a link.
- Create a free account; we read your logo and colours from your website.
- Watch a free, watermarked preview within 24 hours.
- Order the full film, then put it where the question starts: a QR code on the product, the support page, the reply your team sends.
Example: descaling a coffee machine
Seven steps become seven scenes: empty the drip tray, fill the tank with descaler to the line, place a jug under the spout, start the descale programme, wait, rinse the tank, run clean water through twice. The caution about which descaler to use appears at step two, where it matters. (Illustrative example.)
What you get
- Every step of the document, animated in the same order, one scene per step
- As long as the manual needs, priced by its length: from $119, most manuals $149 to $179
- Your logo and colours, read from your company website, in the style you pick
- Widescreen and vertical versions, captions included
- A calm voice and calm music included; sound effects +$2
- Checked against your order before delivery; one round of changes included with every full film
- No watermark on the full film. It's yours to host on your LMS, intranet, help centre or YouTube
Why this reduces support contacts
"How do I clean / reset / replace …" questions repeat. Showing the answer once, in a film your team can link, is cheaper than writing it again. Our page on reducing support tickets explains how to find the procedures that cause the most contacts and measure the change honestly.
How it works
- 1
Upload your manual
A PDF, or a link to it. One manual is enough to start.
- 2
Free account
Google or email, no password. We read your logo and colours from your website.
- 3
Preview, then the film
A free watermarked preview within 24 hours. Order the full film when you're happy.
Price
Preview
Free
A short film made from your own manual, under a minute, with a watermark, one manual per company
Full film
from $119excl. VAT
Most manuals $149 to $179, priced by your manual's length and shown before you pay, within 24 hours
Express
+$50excl. VAT
Your film goes first in line
Up to 3 min: $119 · 3 to 6 min: $149 · 6 to 10 min: $179 · 10 to 15 min: $219 · 15 to 20 min: $259 · Over 20 min: $259 + $40 per 5 min. Voice and calm music included. Sound effects +$2. Pay by card or with credits: 1 credit is 10 cents. All prices are in US dollars and exclude VAT. VAT is added at checkout where it applies; businesses can enter their VAT number.
Full pricingQuestions
What's the difference from an SOP video?+
An SOP video is for your own staff following an internal procedure. A procedure video here is mostly for customers and service partners doing maintenance or care on your product. The film is made the same way.
Do you keep safety warnings?+
Yes, at the step they belong to. We never drop a warning your procedure contains, and we don't add technical advice that isn't in it.
Can one film cover several procedures?+
Keep one film per procedure so people can find the one they need. Each film is as long as its steps need, priced by that length.
Where should the film go?+
A QR code on the product or in the manual (our free QR code tool makes one), the product's support page, and your saved support replies.
What does it cost?+
The preview is free. A full film is from $119, most manuals $149 to $179, priced by the manual's length and shown before you pay, ready within 24 hours. Express +$50 puts your film first in line. A calm voice and calm music are included; sound effects +$2. If we can't read every step of a manual, we make a shorter film of it instead, up to 1 minute (1½ minutes on Express), at the first price, $119. Prices exclude VAT.
Sources
See your own manual as a film.
Upload it now. Your free, watermarked preview arrives within 24 hours.
Upload a manual