Terms of service

About these terms

Manual to Video (manualtovideo.com) is a service by NorwAI AS, org. no. 920 631 908 MVA, Oslo, Norway ("we", "us"). These terms apply when you use the website, create an account or order a film. If you use Manual to Video for a company, you accept these terms on behalf of that company. Our privacy policy explains how we handle personal data.

Most of our customers are businesses. If you are a consumer, you also keep every right that consumer law in your country gives you; nothing in these terms takes those rights away.

Your account

You sign in with Google or with a one-time code sent to your email. You need an account before a preview starts, and your films are saved there. Keep access to your email safe: anyone who can read it can sign in. Tell us straight away if you think someone else has used your account.

The free preview

Each company can get one free preview made from one manual, sent automatically with a watermark: a short film of under a minute, usually of the manual's first steps. It is a sample, not the finished film. We may hold an upload for a manual check if it looks risky, and we may decline or limit previews, for example to stop repeated free use or for documents that are not assembly manuals. The full film shows every step; its price follows the film's length, which we work out from the manual, and is shown before you pay.

Orders and prices

Prices are shown on the pricing page in US dollars and without VAT: our service is made for businesses. A full film shows every step of the manual and is priced by its length, which we work out from the manual and show you with the price before you pay; you cannot choose the length. The prices are: Up to 3 min: $119; 3 to 6 min: $149; 6 to 10 min: $179; 10 to 15 min: $219; 15 to 20 min: $259; Over 20 min: $259 + $40 per 5 min. A film is delivered within 24 hours of the order being confirmed; Express (+$50) puts it first in line. If we can't read every step of a manual, we make a shorter film of it instead, up to 1 minute (1½ minutes on Express), at the first price, $119. A calm voice and calm music are included; sound effects are +$2 per film. For orders of many films we give a delivery estimate based on our daily capacity before you pay. Packs are prepaid films used one per manual (one credit per film, Express included); sound effects are paid on top. Nothing is a subscription. You can skip the preview and order directly.

An order is binding when we confirm it by email. Payment is taken by Stripe at checkout. Delivery times are our honest aim; if we are going to miss one, we tell you.

One round of changes is included with every full film. In your account you pin notes to the moments you want changed and send them once; we then make the new version. If a delivered film is wrong, tell us and we fix it.

What you pay, refunds, and your right to withdraw

Looking around and the free preview cost nothing, and no card is asked for. You pay per film, or buy credits (1 credit is 10 cents), at the Stripe payment page. Prices are shown without VAT. VAT is added at the payment page where it applies, worked out by Stripe from your billing address, and shown before you pay. Businesses can enter their VAT number there; where the reverse-charge rules apply, no VAT is added and you account for it yourself. The receipt and invoice show the VAT, if any.

Payments are not refunded once your purchase has started: once we have started work on the film you paid for, or once the credits you bought are in your account. This applies to businesses and consumers alike. Credits you have not used stay in your account and do not expire.

If a film cannot be finished, or we stop it before it is handed over to you, you do not pay for it: you get back the credits or the payment it used. If something is wrong with a delivered film, write to us within 14 days and we will fix it, or give back the credit or the payment it used.

If you are a consumer: the Norwegian Cancellation Act (angrerettloven) normally gives you 14 days to withdraw from a purchase made online. For digital content and services that start straight away, that right ends when delivery starts, if you have agreed to it (angrerettloven section 22 n). Manual to Video is made for businesses. Under every pay button it says: "For businesses. The work starts as soon as you pay, so payments are not refunded." (for a pack, that your credits are ready as soon as you pay). By paying you agree to it, and we keep a record of the exact wording you saw and when you paid.

If you still have a right of withdrawal, you can use it by writing to us, for example with this form:

If a withdrawal is valid, we pay back within 14 days to the card you paid with.

Your manuals and our licence to use them

You keep all rights to your manuals, drawings, logos, brand and products. You give NorwAI AS a non-exclusive, worldwide, royalty-free licence to store, copy, read, convert and adapt what you upload, only as needed to make, deliver, fix and store your films and to keep the service secure. The licence ends when you delete the material or your account, except for copies we must keep by law.

Your files are kept apart from other customers' files and are never used for anyone else's films. We do not use your manuals or films to train AI models, and we do not show your films publicly without your written permission.

You confirm that you are allowed to upload the material and let us use it this way, that it does not break anyone's rights, and that any typefaces or music you supply are licensed for use in video.

AI-made films

Films are made with AI from the manual you give us and are checked before full films are delivered. AI can still make mistakes, for example a wrong part, a wrong direction or a missing step. You are responsible for checking every film against your manual before you publish it, especially warnings, tip-over and wall-anchoring steps, age limits and electrical or gas steps. The written manual that comes with your product stays the authoritative instruction. Previews are rough samples and must not be used as instructions.

Acceptable use

Do not upload anything unlawful, harmful or that you have no right to share; do not upload malware or files built to attack the service; do not try to get around the free-preview limits, for example with many accounts; do not scrape, overload or reverse-engineer the service; and do not use films to mislead people about a product's safety. We may hold, refuse or delete such material and suspend or close accounts that break these rules. Where reasonable, we tell you why first.

Using your films

Once a full film is paid for, you may use it for your products anywhere, for as long as you like: on shop pages, in marketplaces, on packaging via a QR code, in support and on social media. You may not resell the film as a stock product. The free preview carries a watermark and may be used only to evaluate the service.

Changes and availability

We keep improving Manual to Video, so features may change. We aim to keep the service available but cannot promise it is never interrupted. If we change these terms in a way that matters for you, we tell you by email at least 30 days before, and changes never apply to orders already confirmed.

Liability

We deliver the service with professional care. For business customers, our total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose, and we are not liable for indirect losses such as lost profit, lost data or claims from your customers, including losses from a film you published without checking it. Nothing in these terms limits liability for intent or gross negligence, death or personal injury, our duties under data protection law, or anything else that cannot be limited by law. For consumers, the mandatory rules of consumer law apply instead of this cap.

Ending the agreement

You can delete your account at any time by writing to us. Paid films you have downloaded stay yours to use. We may end the agreement with 30 days' notice, or at once if you seriously break these terms. If we end it without cause, we refund prepaid films you have not used.

Law and disputes

Norwegian law governs these terms. Please write to us first; most things are solved quickly. If a dispute cannot be solved, it goes to the Norwegian courts, with Oslo District Court (Oslo tingrett) as the agreed venue. Consumers may instead bring a case where they live and keep the protection of the mandatory law of their country; they can also contact the Norwegian Consumer Authority (Forbrukertilsynet) or the Consumer Council (Forbrukerrådet) for help.

Questions about these terms: sondre@norwai.as.